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Shipping Policy
Where We Ship
We ship Australia-wide to all states and territories. At this time, we do not offer international shipping.
Processing Time
Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm AEST or on weekends/public holidays will be processed the following business day.
Delivery Timeframes
Once dispatched, estimated delivery times are:
- Sydney Metro: 2–4 business days
- NSW Regional: 3–5 business days
- Melbourne, Brisbane, Adelaide, Perth Metro: 3–5 business days
- Other Australian locations: 5–10 business days
- Remote/Rural areas: 7–14 business days
These are estimates only and may vary due to courier delays, peak periods, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer:
- Standard Shipping: From $9.95
- Express Shipping: From $14.95
- Free Shipping: On orders over $100
Store Pickup (Click & Collect)
Free store pickup is available from our Mount Druitt location:
The Universal Barbershop
1/15 Cleeve Close, Mount Druitt NSW 2770
How it works:
- Select "Store Pickup" at checkout
- You'll receive an email/SMS when your order is ready (usually within 24 hours)
- Collect your order during our opening hours
- Bring your order confirmation and photo ID
- Orders not collected within 14 days may be cancelled and refunded (minus a 10% restocking fee)
Store Hours:
Monday – Wednesday: 9am – 6pm
Thursday: 9am – 7pm
Friday – Saturday: 9am – 6pm
Sunday: 9am – 4pm
Order Tracking
Once your order has been dispatched, you'll receive an email with tracking information. You can track your order directly through the courier's website.
Lost or Damaged Packages
If your package is lost, damaged, or hasn't arrived within the estimated timeframe, please contact us at info@theuniversalbarbershop.com within 14 days of the expected delivery date. We'll work with the courier to resolve the issue and arrange a replacement or refund as appropriate.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at info@theuniversalbarbershop.com and we'll do our best to update the address before dispatch.
Returns & Exchanges Policy
Our Guarantee
At The Universal Barbershop, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase.
Haircut Satisfaction Guarantee
Love your cut or you don't pay. If you're not satisfied with your haircut, let your barber know before you leave the chair and we'll make it right – or you don't pay. This guarantee applies to haircut services booked through Fresha or walk-ins at our Mount Druitt location.
Your Rights Under Australian Consumer Law
Under the Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund if a product:
- Has a major fault or defect
- Is not of acceptable quality
- Does not match the description, sample, or demonstration
- Does not do what it is supposed to do
- Is unsafe
These rights apply regardless of our store policy and cannot be excluded. For faulty products, you may choose between a refund or replacement for major failures. For minor faults, we will repair the product within a reasonable time or offer a replacement or refund.
Change of Mind Returns
While we are not legally required to accept returns for change of mind, we offer a 14-day change of mind return policy as a gesture of goodwill. To be eligible:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- You must have proof of purchase (receipt or order confirmation)
- The return must be initiated within 14 days of receiving your order
Note: For change of mind returns, original shipping costs are non-refundable and return shipping is at your expense.
Items That Cannot Be Returned
The following items cannot be returned for change of mind (but may still be returned if faulty):
- Underwear and swimwear (for hygiene reasons)
- Items marked as final sale or clearance
- Gift cards
- Custom or personalised items
- Items that have been worn, washed, or altered
How to Return an Item
- Step 1: Email us at info@theuniversalbarbershop.com with your order number, the item(s) you wish to return, and the reason for the return.
- Step 2: We'll respond within 2 business days with return instructions and a return authorisation number.
- Step 3: Pack the item securely in its original packaging (if possible) and include your return authorisation number.
- Step 4: Ship the item to us (or drop it off at our Mount Druitt store during opening hours).
- Step 5: Once we receive and inspect the item, we'll process your refund or exchange within 5 business days.
Refund Method
Refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you'd like to exchange an item for a different size or colour, please follow the returns process above and indicate your preferred exchange item. Exchanges are subject to stock availability. If your preferred item is unavailable, we'll offer a refund or store credit.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 7 days of delivery with photos of the damage. We will cover the cost of return shipping for faulty items and provide a replacement or full refund (including original shipping costs) at your choice.
Terms & Conditions
Welcome to The Universal Barbershop website (theuniversalbarbershop.com). By accessing or using our website and services, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. About Us
The Universal Barbershop is a barbershop and retail store located in Mount Druitt, NSW. We sell apparel, footwear, and accessories through our website and in-store. We also provide barbershop services at our physical location.
2. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. You must not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Transmit any viruses or harmful code
- Infringe our intellectual property rights or those of third parties
3. Products and Services
We make every effort to display our products accurately on our website. However, colours may appear differently on different screens, and we cannot guarantee that your device's display will accurately reflect the actual colours of products. Product descriptions are provided for information purposes and do not constitute a warranty.
4. Pricing and Payment
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price. Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, PayPal, and Afterpay.
5. Order Acceptance
Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including stock availability, suspected fraud, or pricing errors. If we cancel your order, we will notify you and provide a full refund.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of The Universal Barbershop or its licensors and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.
7. Third-Party Products
Some products sold on our website are manufactured by third parties. These products may be subject to their own terms, warranties, and conditions. We are not responsible for the quality, safety, or performance of third-party products beyond our obligations under Australian Consumer Law.
8. Limitation of Liability
To the maximum extent permitted by law, The Universal Barbershop is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified.
9. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
10. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be effective immediately upon posting to our website. Your continued use of the website after any changes constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: info@theuniversalbarbershop.com
Address: 1/15 Cleeve Close, Mount Druitt NSW 2770
Phone: 02 6638 9771
Privacy Policy
The Universal Barbershop ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Identity information: Name, date of birth
- Contact information: Email address, phone number, postal address
- Transaction information: Purchase history, payment details (processed securely by our payment providers)
- Technical information: IP address, browser type, device information, cookies
- Booking information: Appointment details through our booking platform (Fresha)
2. How We Collect Information
We collect personal information:
- Directly from you when you make a purchase, create an account, or contact us
- Through our website via cookies and similar technologies
- Through our booking platform (Fresha) when you book an appointment
- From third-party services such as payment processors and analytics providers
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Manage your barbershop appointments
- Communicate with you about your orders, bookings, and enquiries
- Send you marketing communications (with your consent)
- Improve our website, products, and services
- Comply with legal obligations
- Prevent fraud and maintain security
4. Disclosure of Information
We may share your personal information with:
- Service providers: Payment processors, shipping companies, email marketing platforms
- Booking platforms: Fresha for appointment management
- Analytics providers: To understand website usage and improve our services
- Legal authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses SSL encryption for secure data transmission. Payment information is processed securely by our payment providers and is not stored on our servers.
7. Your Rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Make a complaint about how we handle your information
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:
Email: info@theuniversalbarbershop.com
Address: 1/15 Cleeve Close, Mount Druitt NSW 2770
Phone: 02 6638 9771
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Product Disclaimer
General Disclaimer
The Universal Barbershop sells a range of products including branded merchandise (Universal Barbershop apparel) and third-party reseller products (sneakers, streetwear). The following disclaimers apply to products sold on our website.
Product Authenticity
All sneakers and third-party branded products sold through The Universal Barbershop are 100% authentic. We source our products from authorised retailers and trusted suppliers. We do not sell counterfeit, replica, or imitation products.
Product Descriptions and Images
We make every effort to accurately describe and photograph our products. However, actual colours may vary slightly from images due to screen settings, lighting, and manufacturing variations. Product descriptions are provided for general information only.
Sizing
Sizing may vary between brands and styles. We provide size guides where available, but these are general guidelines only. If you're unsure about sizing, please contact us before purchasing.
Third-Party Products
Reseller products (sneakers and streetwear from brands like Nike, Jordan, Adidas, Asics, Fear of God, etc.) are subject to the manufacturer's warranty and conditions. We are not the manufacturer of these products and our liability is limited to our obligations under Australian Consumer Law.
Stock Availability
Many of our sneaker and streetwear products are limited edition or rare items. Stock is subject to availability and may sell out quickly. We cannot guarantee that any product will be restocked.
Care Instructions
Please follow care instructions provided with your products. Damage caused by improper care or use is not covered by our return policy or Australian Consumer Law guarantees.
The Universal Barbershop
1/15 Cleeve Close, Mount Druitt NSW 2770
info@theuniversalbarbershop.com | 02 6638 9771
Last Updated: January 2026
